After 9 months, the buttons on the camera stopped functioning. Contacted Sanyo and was referred to their Service Provider, Skokie TV.Contacted Skokie and shipped my camera to them in early September. Hearing nothing after 2 weeks, I contacted Skokie and learned that diagnostics had found a faulty "control unit", which needed to be ordered from Sanyo.
After 2 more weeks and no news, I contacted Skokie again and was informed that the replacement unit arrived defective and was reordered from Sanyo.
After 2 more weeks, I contacted Skokie again and was advised that they were awaiting the replacement part.
Service and communication from Skokie are unacceptable. I have now waited 6 weeks and still do not know when I will get my camera back. My 16 months old baby is walking, talking, learning... and we are missing the capture moments for which our Sanyo was intended.
Although we love the camera, would caution buyers as to the defective control unit and after-market experience with Skokie.Sanyo Xacti VPC-HD2 7.1MP MPEG4 High Definition Camcorder with 10x Optical Zoom
No comments:
Post a Comment