I was really excited when I bought this camera. I have two young children and it was a perfect way to share video with family around the country. I take very good care of it. When it's not in use it's in my camera bag stored safe from harm. Imagine my surprise when it stopped working after 84 days. The camera simply wouldn't power on. I tried replacing the rechargeable battery with two double AA's. No luck. I put the rechargeable battery back in and plugged it into the charger. The charge light went on and the display said it was charging, but the level never got any higher. I left it on the charger overnight. Still no luck. Fortunately, the camera has a 90 day warranty, so I submitted a support request via Flip's website. They promise to respond to all emails within 4 hours during normal business hours. Sure enough, about 3 hours later I got a response:Thank you for contacting us.
We would like you to try to reset the power mode on your Flip Ultra to see if we can resolve the issue. Please leave the batteries out of your camcorder for 48-72 hours to drain any residuals from the camcorder. Insert brand new batteries in the device. Does the device power on?
If this does not resolve your issue, please tell us when and where you purchased your camcorder so we can take the next appropriate steps.
We look forward to hearing from you.
I waited almost 72 hours, popped in new batteries. No luck. So, I responded to their email with all the information they requested, which I had also included in the original support request along with my serial number. That was 2/11/10. It's now 2/17/10 and I've yet to hear from them. I've emailed several times and updated my original support request several times.
I'm a pretty easy going guy and have never written a negative review of anything before. But this experience really burns my biscuits! I will not buy another Flip product.
I'll update this review if I ever hear from customer support.Flip UltraHD Camcorder, 120 Minutes (White)
No comments:
Post a Comment